[Wlug] non-windows trouble shooting

Sat, 2 Nov 2002 17:47:48 -0500 (EST)

I've had the problem with everything from DSL connections, cable
modems, printers, hard drives, modems etc.

They only want to talk to you if you run that windows crap.  I just 
tell myself that the tech-support guys are too dumb to be able to 
figure out how to do anything with Linux.

I can partially understand that Linux is more complex than windows,
there are way more platforms, kernel versions, distributions and
whatever to support.  By only supporting windows i suppose they make 
it idiot proof by reducing the number of variables/complexities.  

On Sat, 2 Nov 2002, Wes Allen wrote:

> Hi gang,
> 	I've got a ma401 card from netgear.  It worked beautifully under linux 
> (better than in windows even).  Today I switch on my laptop, and I no longer 
> get a link to my network with the card.  I figure I must've had a power 
> glitch and my firewall isn't giving out dhcp address, so I restart it.  Still 
> no link.  I check the settings of my wireless router, all good.  I boot my 
> desktop to see if my usb wireless card works, it does.  None of my settings 
> on my laptop have changed, I checked.  I tweak with iwconfig until my hands 
> are sore, no luck.  So I finally call netgear because I figure that it is a 
> hardware issue and I need to send in the card to have at least the antenna 
> replaced.  Tech support says, "I'm sorry but we can only trouble-shoot on 
> windows so we can't help you."  I tell them, "It's not a software issue, 
> nothing has changed with my software from last night, everything is the same, 
> the card is not picking up the link from the router, it's not functioning, 
> it's a hardware issue..."  They say, "But we need to troubleshoot in 
> windows."  I say, "Look, I've turned encryption on and off, I've tried 
> different modes, I've tried different channels, I've turned rts and frag on 
> and off [note: now it's not accepting values, another clue that this is a 
> hardware problem].  Nothing works, your card is broken and I want to send it 
> in."  I'm told to hold.  "I'm sorry, we cannot help you.  We need to 
> troubleshoot in windows."  I slam the phone on the reciever so hard I think I 
> nearly break it.  Now I am pissed, and I still have a broken card.
> 
> 	Does anyone else have any history with wireless antennas not working all of 
> the sudden?  This card hasn't even been out of the house, I leave it here 
> when I go out for crying out loud!
> 
> 	My next attempt will to disable encryption and go back to wvlan_cs to see if 
> that jogs this thing.  But I truly think it's hardware; nothing, NOTHING, on 
> my laptop changed, I didn't even turn it on this morning!
> 
> Wes
> 

-- 

內躬偕爻,虜,齯滌`偕爻,虜,齯滌`偕爻,虜,齯滌`偕爻,虜,齯滌`偕爻
Karl Hiramoto    <karl@hiramoto.org>
Work: 978-425-2090 ext 25
Cell: 508-517-4819
Personal web page: http://karl.hiramoto.org/
Freedom: http://www.technojihad.com/
Zoop Productions:  http://www.zoop.org/
KTEQ Rapid City:   http://www.kteq.org/ 
AOL IM ID = KarlH420    Yahoo_IM = karl_hiramoto
內躬偕爻,虜,齯滌`偕爻,虜,齯滌`偕爻,虜,齯滌`偕爻,虜,齯滌`偕爻

I never said all Democrats were saloonkeepers; what I said was all
saloonkeepers were Democrats.